Jira Service Management: Administration.
(eVideo)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2021.
Status
Description
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Format
eVideo
Language
English
Notes
General Note
9/22/202112:00:00AM
Participants/Performers
Presenter: Rachel Wright
Description
Learn how to take support capabilities to the next level using Jira Service Management.
Description
Are you an experienced Jira administrator who now needs to learn how to use Jira Service Management for service projects and support teams? In this course, Rachel Wright teaches you how to set up and administer Jira Service Management so customers can create requests, support agents can provide the help users need, and leadership can measure effectiveness. Rachel details the ways in which JSM extends Jira with support-specific features, additional types of users and responsibilities, how to configure the customer portal and connect to a Confluence knowledge base for self-service, and how to use JSM for incident management, change management, services request, and support. She also goes into ways to configure request types, permissions, and notifications, along with how to create, manage, and troubleshoot service-level agreements.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
Wright, R. (2021). Jira Service Management: Administration . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Wright, Rachel. 2021. Jira Service Management: Administration. linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Wright, Rachel. Jira Service Management: Administration linkedin.com, 2021.
MLA Citation, 9th Edition (style guide)Wright, Rachel. Jira Service Management: Administration linkedin.com, 2021.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
69d07a37-6f02-f4a6-15a5-e54e6c956c4f-eng
Grouping Information
| Grouped Work ID | 69d07a37-6f02-f4a6-15a5-e54e6c956c4f-eng |
|---|---|
| Full title | jira service management administration |
| Author | wright rachel |
| Grouping Category | movie |
| Last Update | 2024-05-20 12:55:14PM |
| Last Indexed | 2024-06-08 23:46:52PM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Jun 18, 2023 |
| Last Used | Feb 14, 2024 |
Marc Record
| First Detected | Oct 04, 2021 03:55:33 PM |
|---|---|
| Last File Modification Time | May 20, 2024 01:02:14 PM |
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