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If we can avoid a culture of denial, defensiveness, and blame, mistakes provide organizations and individuals with a significant opportunity for learning. Mistakes are one of the richest and most powerful sources of true growth because they come from real life experiences. This video helps viewers learn from their mistakes with a focus on reflecting and analyzing, identifying learning statements, and applying new learning.
64) The nice book
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Monkeys, mice, snakes, cats, and many other animals demonstrate how to act towards others.
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Newbery Honoree Cece Bell follows her offbeat Chick and Brain: Smell My Foot with an even wackier story for beginning readers, sure to elicit eye-rolling squeals of delight.
Oh! Oh, oh, oh! Look what Brain found. Chick and Spot say it is an egg. Brain says it is an eyeball. Is it an egg or an eyeball? The inimitable Cece Bell is back with a second hilarious primer on good manners gone awry and arguments run amok. Perfectly pitched
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"Everyone knows that the little kids table is the place to be for any holiday or family gathering. This silly, rhyming story follows a group of rambuctious cousins from table setting to dessert. A universal theme, The Little Kids Table will have kids--and parents!--howling with laughter"--Provided by the publisher.
77) Big Black Bear
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A black bear with no manners comes to visit a little girl at home and makes a terrible mess, but another visitor helps him see the error of his ways.
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English
Description
So many people in sales and service get it all wrong. This program features the 10 core principles of excellent service and the biggest customer turn-offs. Topics in this video include professional image, willingness to help, superb listening, questioning, product knowledge, efficiency, keeping promises, providing extra, solving problems, and opening up to improvement.