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The waiter & waitress and waitstaff training handbook: a complete guide to the proper steps in service for food & beverage employees

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Publisher:
Atlantic Pub. Group, Inc.,
Pub. Date:
c2004.
Language:
English
Description
This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: hosting; seating guests; taking/filling orders; loading/unloading trays; table-side service; setting an elegant table; folding napkins; centrepieces; promoting specials; promoting side orders; handling problems; difficult customers; managing tips and taxes; getting customers to order quickly; handling questions; handling the bill and money. Plus, learn advanced serving techniques such as flambé and carving meats, fish, and fruits. Also, a chapter is devoted exclusively to food safety and sanitation. An excellent foundation for your organisation's training program!
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ISBN:
9780910627474
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Grouping Information

Grouped Work ID c201cfe5-2e2c-55f3-32c6-1b5cdb283099
Grouping Title waiter waitress and waitstaff training handbook a complete guide to the proper steps in service for
Grouping Author arduser lora
Grouping Category book
Last Grouping Update 2017-12-19 00:12:00AM
Last Indexed 2018-07-23 00:22:45AM

Solr Details

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author Arduser, Lora.
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collection_school Non-Fiction
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display_description
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itype_school Book
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literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_school 642.6 ARD
owning_library_school Schools
owning_location_school Hillwood High
primary_isbn 9780910627474
publishDate 2004
record_details ils:CARL0000590379|Book|Books||English|Atlantic Pub. Group, Inc.,|c2004.|p. cm.
recordtype grouped_work
scoping_details_school
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:CARL0000590379 B00622312 On Shelf On Shelf false true true false false true
subject_facet Table service -- Handbooks, manuals, etc, Waiters -- In-service training -- Handbooks, manuals, etc, Waitresses -- In-service training -- Handbooks, manuals, etc
title_display The waiter & waitress and waitstaff training handbook : a complete guide to the proper steps in service for food & beverage employees
title_full The waiter & waitress and waitstaff training handbook : a complete guide to the proper steps in service for food & beverage employees / By Lora Arduser
title_short The waiter & waitress and waitstaff training handbook :
title_sub a complete guide to the proper steps in service for food & beverage employees
topic_facet In-service training, Table service, Waiters, Waitresses